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Friends & Family Contact Us
Phone: 636-888-7004
Correctional Facilities & Agencies Contact Us

For those making deposits at Texas Facilities ONLY: If you are making a deposit at a Texas facility and have a complaint, first contact the consumer assistance division of Keefe Commissary Network, L.L.C. at 636-888-7004 or . If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:  Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free),

For Colorado Customer Complaints ONLY:
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. 
If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT:
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about the MONEY TRANSMITTER - THE COMPANY THAT SENT  YOUR MONEY. ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. Email: Website: 

For Keefe Commissary Network, L.L.C., d/b/a Access Corrections customers in the State of California
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-800-622-0620, by email at, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Nevada Residents

For questions or complaints about Keefe Commissary Network, L.L.C. dba Access Corrections, contact:

State of Nevada, Department of Business & Industry, Financial Institutions, 702-486-4120, and/or Consumer Financial Protection Bureau, 855-411-2372, 855-729-2372 (TTY/TDD),

Maryland Residents

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Keefe Commissary Network, L.L.C., money transmission services at: Commissioner of Financial Regulation, Attention: Complaint Unit, 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202 You may also contact Maryland via telephone at: (888) 784-0136.

New York Residents

New York Department of Financial Services

Keefe Commissary Network LLC. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)